Course curriculum

  • 1

    Compliance Specific Processes

    • “Account change to ___” Cases Process

    • "Account change to ___” Cases Process Quiz

    • Terminating for Phishing/Fraud/Scam Process

    • Terminating for Phishing/Fraud/Scam Process Quiz

    • Cancellation with Refund Process

    • Cancellation with Refund Process Quiz

    • Escalation to Trust & Safety

    • Justin Escalation Process

    • Justin Escalation Process Quiz

    • SMS / Form Collecting Sensitive Information Process

    • How to handle SMS/Form Notifications Quiz

    • Potential Link Spamming Process

    • Potential Link Spamming Process Quiz